Question 1

Why does Valor & Vine use Biothane® for collars, halters, and leads?

Accepted Answer

At Valor & Vine, we choose Biothane® because it aligns with our priorities: durability, function, and clean design. It delivers the strength required for working dogs and horses while remaining low-maintenance, weatherproof, and comfortable for everyday use.

Question 2

Are Valor & Vine products suitable for everyday and heavy-duty use?

Accepted Answer

Yes. Our gear is built for real-world conditions — from daily dog walks to barn use and riding disciplines. Each product is designed to withstand moisture, dirt, and repeated load without compromising function or appearance.

Question 3

Are Valor & Vine products waterproof?

Accepted Answer

Yes. All Valor & Vine Biothane products are fully waterproof and non-absorbent. They won’t hold water, sweat, or mud, making them suitable for active dogs, working horses, and unpredictable weather conditions.

Question 4

How should Valor & Vine Biothane gear be cleaned?

Accepted Answer

Cleaning is quick and straightforward:
Rinse with water
Use mild soap if needed
Wipe clean
Air or towel dry
No conditioning or oiling is required, making our gear ideal for wet or muddy environments.

Question 5

Will your products absorb odor or bacteria?

Accepted Answer

No. Our coated webbing is non-porous, meaning it does not retain moisture, sweat, or odor. This makes it a hygienic choice for both dogs and horses.

Question 6

How does Valor & Vine approach fit and sizing?

Accepted Answer

We size intentionally, not generically. Whether it’s a dog collar, horse halter, or neck strap, our sizing accounts for real handling needs — comfort, adjustability, and usability — not overly tight or restrictive fits.

Question 7

What is your processing time?

Accepted Answer

Each item is made by hand and built to order, our current production turnaround is approximately 1–3 weeks. This timeframe covers the crafting and assembly of your pieces prior to dispatch and does not include transit time once the package leaves our shop.

We always aim to complete orders within this window; however, production may take additional time during high-volume periods or seasonal demand. If you’d like an update on your order at any point, you’re welcome to reach out and we’ll be happy to assist.

Question 8

Do you accept returns or exchanges?

Accepted Answer

Unworn classic collars in new condition may be eligible for return. Items must show no signs of use, damage, or wear.

As each piece is handcrafted specifically to order, we’re unable to offer general returns or size exchanges on most products. Exceptions are made only in cases covered under our warranty policy.

To avoid sizing issues, we strongly recommend measuring carefully before placing your order. For dog collars, ensure you have an accurate neck measurement prior to purchase.

Question 9

Is your hardware durable?

Accepted Answer

Our products feature chrome-plated solid brass hardware. Because this is a plated finish, natural wear will occur over time. With regular use, the chrome layer may gradually fade, revealing the solid brass base beneath.

For customers selecting gold-tone hardware — we use true solid brass. This means the colour is inherent to the metal itself and will not chip, peel, or flake like plated alternatives.

It’s important to note that solid brass develops a natural patina as it ages. Oxidation may create grey or green tarnish, which can transfer onto Biothane®, particularly on lighter strap colours. Martingale-style collars may also leave temporary discoloration on a dog’s coat, most noticeably on white or light fur.

These marks are cosmetic, non-toxic, and can be removed with routine cleaning.

To clean tarnish transfer:
Use a melamine sponge (magic eraser) or a small amount of rubbing alcohol
Gently wipe the affected area
Wash the product afterward with soap and water
Rinse thoroughly before returning it to use

Regular hardware polishing can also help minimize oxidation buildup if desired.

Frequently asked questions